REFUNDS


Online Returns

You may return your order within 14 days of accepting delivery. Products must be returned in their original packaging. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. To return products, please contact our Customer Service Team on enquiries@whitehallvineyard.co.uk. Whitehall Vineyard will then arrange for a third-party carrier to collect the products from you, the cost of delivery will be deducted from your refunded total.
On cancellation or return of products, we will make a refund to you of the full value of the payment made to us after delivery charges have been implemented, where applicable. A refund of the original delivery charge will be given (if applicable) in the instance of incorrect, damaged or faulty goods or if your order is cancelled within 7 (seven) working days from the day after which you have received the goods.
Where you paid for products by payment card, refunds will be made by re-crediting your payment card account from which the money was originally debited.
All refunds will be made within 14 working days either:

  • (where products have not yet been shipped to you) of our confirmation in writing to you that your order has been cancelled; or
  • (where products have been shipped to you) of receipt of the returned products by us.

 

DAMAGED GOODS


Online Sales

Please check your delivery as soon as possible after it arrives. In the unlikely event your delivery has arrived damaged please contact us via email at enquiries@whitehallvineyard.co.uk and one of our team will contact you with in 48 hours.

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