Shop
Delivery & returns
UK delivery
We use APC Overnight for our UK deliveries. Orders are normally processed and dispatched within 1–2 working days, excluding weekends and bank holidays.
Once dispatched, most orders are delivered on the next working day. This is an estimated service and cannot be guaranteed, as delays may occasionally occur due to weather, seasonal demand or circumstances outside our control.
Delivery charges are calculated and shown at checkout before you pay. You can also collect your order free of charge from the vineyard during our opening hours.
Tracking your order
Once your order has been dispatched, you will receive confirmation containing your APC tracking details. APC may also give you an estimated two-hour delivery window by email or text message.
Please make sure your delivery address, email address and telephone number are correct when placing your order.
Missed deliveries
If nobody is available to accept the delivery, APC will provide instructions for arranging redelivery or collection. Delivery options can be managed through APC Choice using your tracking number and delivery postcode.
Please rearrange a missed delivery promptly. Parcels that cannot be delivered may be returned to us. If an order is returned because delivery was refused, repeatedly missed or the address supplied was incorrect, we may charge an additional delivery fee before sending it again.
Delivery areas
We currently deliver to addresses within the United Kingdom. Some remote, offshore, Scottish Highland and Northern Ireland addresses may take longer or incur an additional charge. If this applies to your order, we will contact you before dispatch.
We do not currently offer international delivery through our website.
Damaged or missing orders
Please inspect your order as soon as it arrives. If any bottles are damaged, broken or missing, contact us within 48 hours of delivery and include:
- Your name and order number
- A description of the problem
- Photographs of the parcel, its packaging and any damaged products
Please keep the products and all packaging until we have responded, as these may be needed for the courier's investigation. Once the issue has been verified, we will arrange an appropriate replacement or refund.
Incorrect delivery information
We cannot accept responsibility for delays or failed deliveries caused by an incomplete or incorrect address supplied by the customer. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been dispatched.
Delays
During busy periods, severe weather or other exceptional circumstances, dispatch and delivery may take longer than usual. We will make every reasonable effort to keep you informed, but we are not responsible for delays outside our reasonable control.
Returns & refunds
If you change your mind about an online wine order, you can cancel it within 14 days of the day you receive it. Let us know by email at info@whitehallvineyard.co.uk, then return the bottles unopened and in their original condition within 14 days of telling us. Return postage is at your own cost.
Once we receive the bottles back, we will refund the price of the wine and the standard delivery charge you paid within 14 days, to your original payment method.
Damaged, faulty or missing items are covered above and will always be replaced or refunded at no cost to you.
Sunday Roast bookings, event tickets and venue hire follow the booking and cancellation terms in our Terms & conditions.
If you have any questions about your delivery or a return, please contact us and quote your order number.
Help
Frequently asked questions
Ordering & delivery
Where do you deliver to?
We deliver to addresses across the United Kingdom using APC Overnight. Some remote, offshore, Scottish Highland and Northern Ireland addresses may take longer or cost more — we'll contact you before dispatch if so. We don't offer international delivery.
How long will my order take?
Orders are normally dispatched within 1–2 working days, and most arrive the next working day after dispatch. You'll get APC tracking details by email once your order is on its way.
Can I collect my order instead?
Yes — choose "Collect from the vineyard" at checkout. Collection is free during our opening hours.
Is there a discount for buying more bottles?
Yes. Mix and match any six bottles from the range and we'll take £12 off — it's applied automatically at checkout, and again for every six bottles.
Do I need to be over 18?
Yes. You must be 18 or over to buy wine, and the courier may ask for ID on delivery.
Something arrived damaged — what should I do?
Contact us within 48 hours of delivery with your order number, a description and photos of the parcel and bottles, and keep the packaging. See Delivery & returns for the full details.
Visiting Vines & Stems
When are you open?
Thursday to Saturday 10am – 10pm, and Sunday 10am – 4pm. We're closed Monday to Wednesday.
How do I find you?
We're just off the A350 at the Lacock junction. For sat-nav use Whitehall Vineyard, Reybridge, Lacock, SN15 2JY, then follow the signs to the car park. what3words: ///legend.wage.tall. Full directions.
Do I need to book Sunday Roast?
We recommend it. There are five sittings every Sunday — 12pm, 12:30, 1pm, 1:30 and 2pm — and each seats just 12, so booking ahead is the best way to guarantee your table. Book online.
How does booking Sunday Roast work?
Choose your Sunday and sitting, then pick a roast for each guest — beef, lamb, pork or nut roast, with children's portions too — so the kitchen can prepare. You pay when you book and your table is confirmed straight away. Children count as a seat.
Can I change my roast choices?
Yes — call Peter on 07976 920427 by 5pm on the Friday before your booking.
Can you cater for dietary requirements?
Our nut roast is vegetarian and comes with vegetarian gravy. Please tell us about any allergies or dietary needs in the notes when you book, or call us before your visit. Food is prepared in a kitchen where allergens are present.
Do I need a ticket for events?
Free events don't need a ticket — just come along. For ticketed events, buy online from the events page; your tickets are on your receipt, so just give your name on arrival.
Staying & venue hire
How do I book one of the holiday cottages?
Granary Cottage (sleeps 4) is booked through Airbnb, and The Paddocks (sleeps 8) through Sykes Holiday Cottages. Both sites show availability and prices. Granary Cottage · The Paddocks.
Can I hire the vineyard for an event?
Yes — the vineyard is available for outdoor events from 1 May to 31 October, for 10 to 250 guests. Send us an enquiry.
Can't find your answer? Email info@whitehallvineyard.co.uk or call 07976 920427.
Info
Terms & conditions
About us
These Terms & Conditions govern your use of the Whitehall Vineyard website and any purchases, bookings or services provided by Whitehall Vineyard.
By using our website, making a booking or purchasing products or services from us, you agree to these Terms & Conditions.
Throughout these terms, "Whitehall Vineyard", "we", "our" and "us" refer to Whitehall Vineyard.
Website use
You agree to use this website lawfully and not to:
- Attempt to gain unauthorised access to our systems.
- Introduce malicious software or viruses.
- Copy, reproduce or distribute content without our written permission.
- Use the website in any way that could damage or impair its operation.
All website content, including photographs, logos, branding, graphics and written material, remains the intellectual property of Whitehall Vineyard unless otherwise stated.
Product information
We make every effort to ensure descriptions, prices and availability are accurate. However:
- Prices may change without notice.
- Images are for illustration purposes.
- Availability of products, wines and food may vary seasonally.
- We reserve the right to withdraw products or services at any time.
Food & drink
Where food or drink is provided:
- Please inform us of allergies or dietary requirements before your visit.
- Whilst we take every reasonable precaution, food is prepared in environments where allergens are present and we cannot guarantee the complete absence of allergens.
- Alcohol will only be served to customers aged 18 or over. We may request valid photographic identification.
Vineyard visits, tours & experiences
Bookings for vineyard tours, tastings and experiences are subject to availability. We reserve the right to:
- Amend itineraries due to weather.
- Change timings where necessary.
- Cancel events where safety or operational reasons require.
If we cancel an event, we will offer either an alternative date or a full refund.
Visitors should wear suitable footwear as vineyard paths may be uneven, muddy or slippery. Children must remain supervised by a responsible adult at all times. Dogs are welcome only where stated and must remain on a lead.
Venue hire
Venue hire bookings are subject to separate booking agreements where applicable. Unless otherwise agreed:
- A booking is not confirmed until any required deposit has been received.
- Final guest numbers may be required before the event.
- Outstanding balances must be paid before the event date unless alternative arrangements have been agreed.
The person making the booking is responsible for:
- Any damage caused by guests.
- Ensuring guests behave responsibly.
- Complying with licensing laws and venue rules.
We reserve the right to refuse entry or end an event where behaviour places staff, guests or property at risk.
Booking cancellations
Cancellation policies may vary depending on the type of booking. Where no separate agreement exists:
- Cancellations made more than 14 days before the booking may receive a full refund.
- Cancellations made within 14 days may be non-refundable unless we are able to rebook the date.
- We reserve the right to make reasonable exceptions at our discretion.
Gift vouchers
Gift vouchers:
- Cannot be exchanged for cash.
- Must be redeemed before their expiry date where one applies.
- Are non-refundable unless required by law.
- May only be redeemed against eligible products or experiences.
Lost or stolen vouchers may not be replaced.
Online orders
Where products are purchased online:
- Orders are subject to acceptance.
- We reserve the right to refuse or cancel orders where necessary.
- Delivery times are estimates only.
- Risk passes to the customer upon delivery.
If products arrive damaged, please contact us promptly with photographs where possible. See Delivery & returns.
Events
Events may occasionally be photographed or filmed for promotional purposes. If you do not wish to appear in photographs, please tell a member of staff when you arrive.
Liability
Nothing within these Terms excludes liability where it cannot legally be excluded. To the fullest extent permitted by law, Whitehall Vineyard shall not be liable for:
- Indirect or consequential losses.
- Loss of profits or business.
- Delays outside our reasonable control.
- Website interruptions or technical issues.
Visitors use the premises at their own risk and should take reasonable care whilst on site.
Force majeure
We shall not be liable for delays or cancellations caused by circumstances beyond our reasonable control, including but not limited to severe weather, flooding, fire, utility failures, government restrictions, industrial action and acts of nature.
External links
Our website may contain links to third-party websites. We are not responsible for their content, privacy policies or availability.
Privacy
Your use of this website is also governed by our Privacy policy and Cookie policy.
Changes to these terms
We may update these Terms & Conditions from time to time. The latest version will always be published on this website.
Governing law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms & Conditions, please contact us.
Info
Privacy policy
Whitehall Vineyard is committed to protecting your privacy and handling your personal information responsibly.
What we collect
Depending on how you interact with us, we may collect:
- Your name
- Email address
- Telephone number
- Postal address
- Booking or event information
- Order and payment details (payments are processed securely by our payment provider)
- Information you provide when contacting us
How we use your information
We use your information to:
- Process bookings and orders
- Respond to enquiries
- Provide customer support
- Deliver products and services
- Improve our website and customer experience
- Meet our legal obligations
Where you have given consent, we may also send you news, offers and event updates. You can unsubscribe at any time.
Sharing your information
We only share your information where necessary, for example with payment providers, delivery companies or trusted service providers who help us operate our business. We use Square to take payments and to keep records of orders, bookings and customers, APC Overnight to deliver orders, Netlify to host this website and receive the enquiry and mailing-list forms, Google to suggest your address as you type it at checkout (only what you type in the address box is sent), and Supabase to manage sign-in for Friends of Whitehall Vineyard. If you join Friends of Whitehall Vineyard, we keep your name, email address and (if you give it) your postcode, and add you to our community group in Square; if you sign in with Apple or Google, we receive only your name and email address from them. Card details are entered directly into Square's secure payment form and never reach our website. We do not sell your personal information.
How long we keep your information
We keep personal information only for as long as necessary to provide our services, comply with legal obligations and resolve any disputes.
Your rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data where appropriate
- Restrict or object to certain processing
- Withdraw consent for marketing communications
To exercise any of these rights, please contact us at info@whitehallvineyard.co.uk.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
Info
Cookie policy
Our website uses cookies and similar technologies to help provide the best possible browsing experience.
What are cookies
Cookies are small text files stored on your device when you visit our website. They help the website function correctly and allow us to understand how visitors use our site.
Cookies we use
Essential cookies
These are necessary for the website to operate and cannot be switched off. For example, your basket is saved in your browser so it's still there if you leave and come back, and Square's secure payment form uses its own cookies to process payments safely and prevent fraud. If you sign in as a Friend of Whitehall Vineyard, your sign-in is remembered in your browser until you sign out.
Analytics cookies
These help us understand how visitors use our website so we can improve its performance. Information is collected anonymously wherever possible.
Functional cookies
These remember your preferences, such as language or other settings, to improve your experience. The map on our Find Us section is provided by Google Maps, which may set its own cookies.
Marketing cookies
Where used, these may help deliver relevant advertising or measure the effectiveness of marketing campaigns. These cookies will only be used where you have given your consent.
Managing cookies
You can control or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect how parts of the website work. Most browsers also let you:
- View stored cookies
- Delete existing cookies
- Block all or selected cookies
- Receive a warning before cookies are stored
If you have any questions about our use of cookies, please contact us.
Info
Accessibility statement
This statement was last updated in October 2026.
We want everyone to be able to shop, book and find out about Whitehall Vineyard online, whatever device or assistive technology they use.
What we've done
This website has been built to work towards the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. In particular:
- The site's language is set, and pages use a clear heading structure.
- Everything can be used with a keyboard, with a visible focus outline.
- Images have text alternatives, and decorative images are hidden from screen readers.
- Text and buttons use colour combinations chosen to meet contrast requirements.
- Form fields have labels, and errors are explained in words, not just colour.
- Videos play without sound and can be paused, and animations are switched off if you've asked your device to reduce motion.
- Buttons and links are large enough to tap easily on a phone.
Third-party content
Some parts of the site are provided by other companies: the card payment form (Square), the map (Google Maps) and holiday cottage bookings (Airbnb and Sykes Holiday Cottages). We can't fully control how accessible these are, but we choose providers that take accessibility seriously.
Requests, issues and suggestions
If you find something on our website difficult to use, or you need information in a different format, please get in touch and we'll do our best to help:
You can also book Sunday Roast or ask about events by phone.
